BOOKING PROCESS
1) Upon initial enquiry we will be delighted to arrange a phone call or an email consultation so we can learn more about your preferred travel style, interests, budget and other preferences.
2) Trip outline delivered within 48hours with estimated “from” budget, possible hotels, activities and exclusive experiences.
3) Client feedback
4) Day by day detailed itinerary
5) Client feedback and finalization of confirmed services with deposit 40% or depending on services held (non-refundable rooms/ experiences) we will then confirm trip and send out a Destination pack
6) 60 days out meeting to prepare you for your trip, this will include items such as a packing list, visa reminder and request for final payment.
7) Travel
8) Customer Service Care call or visit from one of our team while on your trip
9) Feedback call and Review request specifies
T&CS *B2B PARTNERS TERMS SUPERCEED BELOW
Bookings shall include the total domestic package; These will include all services from your arrival in our beautiful region through to departure; these can include hotels, transportations, internal flights, guides, activities and other special services. We insist on this so we are able to ensure only the highest quality of service throughout your entire trip. If you have a particular hotel or service in mind please let us know at the time of consultation and we will do our best to include it or suggest a trusted alternative.
BOOKING AND PAYING FOR YOUR HOLIDAY:
After an initial consultation or trip discussion to determine your requirements we will send a detailed itinerary and quotation for approval. After which, a non-refundable deposit of 40% of total trip cost is required to confirm your tour. Please note that the full balance, as indicated on our confirmation which will be sent to you, is due 60 days before your departure date. If you are booking within 60 days of your departure date the full amount is due when booking. Failure to pay by the due date could be considered as a cancellation on your part and we reserve the right to impose cancellation charges as detailed below (These are default conditions unless you have a predetermined, overriding agreement with us)
CANCELLATION
Notice of cancellation of your holiday by you once it has been confirmed must be in writing to us.
Any amendment charges that arose before the cancellation, and any deposits paid for any pre-booked items or services will still be payable.
If we cancel your holiday you will receive a full refund of all monies paid to us.
Deposits are non-refundable.
Land & internal air cancellation fees apply.
INSURANCE
We ask that you must have your own travel insurance. For itineraries going to remote locations or involving higher risk activities we may ask you to sign a waiver.
DISCLAIMER
Although it is our intention to operate the itinerary as detailed in the proposal, we cannot be held responsible for any last minute changes made as a result of climatic conditions, alterations to flight schedules or other operational factors on the ground. Any special products / exclusive visits will be confirmed at the time of booking and are subject to the availability of the hosts / experts at the time of booking.
SUSTAINABILITY
Our core values reflect our dedication to the local Khmer community and minimal environmental impacts of our guests travelling through the country. We also divert a portion of our profits towards the community projects Angkor Insider supports in rural locations. We encourage you to take a day ‘off the beaten path’ during your holiday to really get involved in a community project and make a difference. We are happy to offer you some options during your consultation, that way you can be sure your visit is having a positive impact.